Who this service is for
For borrowers concerned about threatening communication, repeated calls or privacy intrusions. The ₹2 lakh settlement threshold does not apply to this separate enquiry.
How the support works
- Preserve dates, numbers, messages and available lawful records.
- Identify the lender, agency and account involved.
- Submit a specific complaint with evidence to the lender’s grievance channel.
- Follow the published escalation route and assess further remedies based on the response.
- Continue reviewing payment obligations and any formal notices separately.
Documents to keep ready
- Call logs and message screenshots
- Agent and lender details where available
- Written complaints and acknowledgement numbers
- Relevant account documents and notices
Use secure channels when sharing account documents. Never share an OTP, PIN or banking password.
Costs, limitations and important trade-offs
Support cannot guarantee that all calls or visits will stop. A complaint about conduct is separate from your obligation to address valid dues. Urgent threats or safety concerns require appropriate local assistance. Scope and fees are explained before engagement.
Before you enquire
Is a particular outcome guaranteed?
No. Any lender decision or legal outcome depends on the facts, documents and applicable process.
What happens after I submit the form?
Our team will contact you within 24–48 hours to understand your situation and explain the next assessment steps.